By Chris Scott Barr
Lately Verizon has gotten pretty bold with their ads, specifically targeting AT&T’s poor coverage. Of course AT&T didn’t take to kindly to their name being tarnished, and threw quite the fit over it. Now that a little time has passed, they’ve composed themselves and decided to take a new course of action. Rather than complain about Verizon picking on them, they’re trying to actually fix the core issue.
iPhone users can now download the free ‘AT&T Mark the Spot’ app, which will let you report to the phone giant whenever you have connection issues. AT&T will then take the information and use it to determine what parts of their network are in need of an upgrade.
The app uses a combination of GPS and cell tower-triangulation in order to determine where you are at the time of signal loss. While this may seem like a Catch-22 (you a signal to report not having any signal) there is a feature that allows you to pinpoint the area you were in at a later time. Thus allowing you to properly report your dropped call, or whatever service issues you were having.
[ iTunes App Store ] VIA [ Dvice ]
Well the fact that they didn't just ignore the issue that if there isn't signal how do you report. I think this is a great first step for AT&T. They were a good company, until Cingular bought them…
Why do they make iPhone users report the problems? Can't they figure it out themselves? They don't know what their own network is doing???
Right…because we know how useful this in when you're in an area and you can't make a call because you have no signal at all to tell them you have no signal…..great idea!
Lets put it this way AT&T. I had to reconfigure some settings for my employer's iPhone and when talking to AT&T's support they told me to call them on another phone as I would probably need to reset the iPhone so I gave them my Verizon cell number and they called me back and they were giving me instructions and I kept restarting because the iPhone had no signal or kept dropping it and couldn't sync with the network to get the changes they made so I had to go outside the building to get one bar. The AT&T guy said, “yeah, I'm not sure why you can't get a signal”. I had three bars all the time while inside the building with my Verizon phone. Can you hear me now AT&T?
That is a great app, but I wonder if AT&T even pays attention to the reports.
That is a great app, but I wonder if AT&T even pays attention to the reports.